tag:blogger.com,1999:blog-7951956383109405008.post2718938458426400370..comments2024-02-05T00:42:31.775-08:00Comments on Liesl Loves Pretty Things: (Yet Another) Julep Maven Warning Lieslhttp://www.blogger.com/profile/04615405705989668452noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-7951956383109405008.post-19018300849351741142014-06-09T10:21:33.130-07:002014-06-09T10:21:33.130-07:00I think the important thing is to really know what...I think the important thing is to really know what you're getting into and know that they allow no human error and if you think the polish is worth all that, then you'll probably be satisfied with the program?. They've had so many complaints but they continue to do well, with things like that crowd funded plie wand and, like you said, increased prices. Bottom line, their cs stinks and their policies are stringent, as long as it benefits them and if you call them out on their lack of emails, be prepared to essentially be called a liar by the company and lazy and entitled by their devoted fans. lol. It all just leaves such a bad taste and it is too bad because some of their polishes were amongst my favorites but I no longer feel compelled to give them free publicity by wearing and blogging about them. :( Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-25685287317719342532014-06-06T22:28:33.841-07:002014-06-06T22:28:33.841-07:00I'm one of the people that (so far) has had go...I'm one of the people that (so far) has had good luck with Julep, but yikes, this sucks! Honestly, I'm not really thrilled with some of their current changes (ie, you have to pay more to have a customizable box, although I kind of understand it) and the fact that they increased the price of add-ons, should you choose to buy something extra. And also, I feel like I get a lot of stuff from them that I don't really need or have time here but somehow have a compulsion to buy. It's a sickness, obviously. ANYWAY... Sucks that you had such lousy CS-- that's BS. CS is the place you want to shine (aside from your products) and it's not a good sign when so many people complain about it. Cat Rayhttps://www.blogger.com/profile/12163527660991765393noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-80108668447990911512014-06-04T10:27:42.667-07:002014-06-04T10:27:42.667-07:00It really is, and it's unfortunate because I d...It really is, and it's unfortunate because I don't hate their polishes. I don't understand why they'd rather leave a customer dissatisfied, either. They've made it clear that all they care about is your money.Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-88341468479239766242014-06-01T15:40:15.510-07:002014-06-01T15:40:15.510-07:00Yikes! Sometimes I just can't believe the bad ...Yikes! Sometimes I just can't believe the bad customer service that is out there. I've been with Julep for a while and thankfully haven't personally experienced their bad CS, but have heard from plenty of people who have. After hearing about you not receiving the notification email, I'm definitely adding a monthly alert for myself just in case this happens to me. This is such a hassle and annoyance for you, and I'm sorry you have to go through that. I don't understand why any company would rather take your $20 and leave you with a bad taste than do the right thing and refund your box. ><<br /><br />~ YunYun, The Polish Hideouthttps://www.blogger.com/profile/00475600639990995559noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-72394963085691920022014-05-31T11:32:18.069-07:002014-05-31T11:32:18.069-07:00You know what I did in lieu of slamming down the r...You know what I did in lieu of slamming down the receiver? I went and typed up this post, lolol. Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-40013897526274685562014-05-29T14:55:50.925-07:002014-05-29T14:55:50.925-07:00Hi sis - OMG what a hassle!!! This sort of busines...Hi sis - OMG what a hassle!!! This sort of business is not yet wildely spread here to my knowledge. And as for customer service - guess why we call so many of them hopeless lines ;-)! And on such occasions I really miss the old phones where you could bang the receiver into its craddle - pressing the "end" call button vigorously just doesn't do the job ;-PPolished Marvelshttps://www.blogger.com/profile/00506219570395532115noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-11866924432104326132014-05-29T11:32:02.116-07:002014-05-29T11:32:02.116-07:00Believe me, I've learned my lesson. I don'...Believe me, I've learned my lesson. I don't think I'll sign up for an auto withdrawal sub EVER again. The sad thing is, I really like some of their colors. Like, I'm starting to warm up to this box I didn't want, lol. But it's all based on principle and I don't see myself giving Julep free publicity by posting about the new ones, which bites because blogging new colors is like second nature at this point, lol. Le sigh. Further bulletins as events warrant ;)Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-47289693515068084352014-05-28T10:01:26.007-07:002014-05-28T10:01:26.007-07:00I'm sorry that happened to you. I got one box ...I'm sorry that happened to you. I got one box and cancelled as soon as I got it. To me it wasn't worth the price, and I'm always leery about things being automatically drafted outta my account. I had a weird feeling about them. You know what they say word of mouth is the best/worst thing for a business. That's crappy they couldn't even act like they wanted to help you, let alone blame it all on you, even though they failed on the notification part. They don't ever forget to take your payment though do they? F them. I'm sorry babe. 😞Anonymoushttps://www.blogger.com/profile/09466606854774699929noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-21864312759538980832014-05-28T10:00:45.854-07:002014-05-28T10:00:45.854-07:00I'm sorry that happened to you. I got one box ...I'm sorry that happened to you. I got one box and cancelled as soon as I got it. To me it wasn't worth the price, and I'm always leery about things being automatically drafted outta my account. I had a weird feeling about them. You know what they say word of mouth is the best/worst thing for a business. That's crappy they couldn't even act like they wanted to help you, let alone blame it all on you, even though they failed on the notification part. They don't ever forget to take your payment though do they? F them. I'm sorry babe. 😞Anonymoushttps://www.blogger.com/profile/09466606854774699929noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-31259229141813919372014-05-28T07:33:01.465-07:002014-05-28T07:33:01.465-07:00I was a member for a while and literally never got...I was a member for a while and literally never got any of those emails. Never went to spam, which I check daily. Just never showed up. Wtg, Julep. :PCathyhttps://www.blogger.com/profile/16100833729778798529noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-53403301395372329462014-05-28T06:18:23.074-07:002014-05-28T06:18:23.074-07:00That's my intention. Better safe than sorry.That's my intention. Better safe than sorry.Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-65930833085165328302014-05-28T06:12:01.305-07:002014-05-28T06:12:01.305-07:00Yikes! Can you call your card that Julep has on fi...Yikes! Can you call your card that Julep has on file and block charges from Julep?Anonymoushttps://www.blogger.com/profile/01375777727386281138noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-85214505879593243282014-05-27T17:07:31.674-07:002014-05-27T17:07:31.674-07:00That's nice that they made an exception for yo...That's nice that they made an exception for you; ridic that it came to that. And before things were bad? I feel like they've gone from bad to worse. :(Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-50107819065365401952014-05-27T17:05:18.510-07:002014-05-27T17:05:18.510-07:00Good choice :)Good choice :)Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-25405729026799451562014-05-27T17:04:52.728-07:002014-05-27T17:04:52.728-07:00The whole thing is their policy, and the fact that...The whole thing is their policy, and the fact that I couldn't get any guarantee out of the rep at all, just a bunch of canned nonsense. When you cancel a service, you shouldn't have to feel concerned that you might be taken for a ride by that company in the future. It's beypnd bad service-- I just think they're unethical.Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-27100565414954462912014-05-27T13:30:50.629-07:002014-05-27T13:30:50.629-07:00I am SO glad I canceled my Maven box over a year a...I am SO glad I canceled my Maven box over a year ago before things really got bad for Julep. Besides not enjoying any of the colors or formula of their polishes, I really had a hard time canceling. I called so many times and waited forever. Finally I emailed and they said they don't cancel online, but they'll make an exception for me. <br /><br />Horrible. Horrible customer service. Heather @ Peace, Love & Polishhttps://www.blogger.com/profile/02469015145627411118noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-46082325894282374332014-05-27T11:53:01.204-07:002014-05-27T11:53:01.204-07:00I've never tried Julep and after hearing this ...I've never tried Julep and after hearing this from you (+ so many others), I never will! the mercurial magpiehttps://www.blogger.com/profile/00098706510360220690noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-50904038629971971582014-05-27T11:46:23.504-07:002014-05-27T11:46:23.504-07:00Yikes what bad customer service you received from ...Yikes what bad customer service you received from Julep. I was a member of their subscription when they were pretty new but I cancelled my account with them a long time ago. Lisa N.https://www.blogger.com/profile/18216552422486839985noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-10487133362314980952014-05-27T10:46:20.860-07:002014-05-27T10:46:20.860-07:00She actually kept it fairly well contained (though...She actually kept it fairly well contained (though it was still apparent). I was irritated, too. It's a bummer the gals on the front lines aren't given the power to turn situations like that around, you know?Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-52848118608787359552014-05-27T10:44:16.278-07:002014-05-27T10:44:16.278-07:00Maybe they go to your spam box? Mine was nowhere ...Maybe they go to your spam box? Mine was nowhere to be found, but I'm trying to give these guys some credit here. Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-40729731077428483362014-05-27T10:38:50.303-07:002014-05-27T10:38:50.303-07:00What horrible customer service! I worked customer...What horrible customer service! I worked customer service for a couple years for a major tool company and if we had ever given attitude like that to a customer/distributor, we would have been fired on the spot.<br /><br />I'm a Maven too and I don't like their policy for cancelling. They should have an online option to make it easier but I guess, with their 'attitudety' c/serve people, it's just another way to ensure we stay 'trapped' in our memberships. *sigh*<br />Angela https://www.blogger.com/profile/02433903982009073565noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-30293893394805490052014-05-27T10:36:40.156-07:002014-05-27T10:36:40.156-07:00I haven't gotten a preview email since the bge...I haven't gotten a preview email since the bgeinning of the year. :/Smoochiefroghttps://www.blogger.com/profile/11574066723514963554noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-88199024765862220842014-05-27T10:35:54.291-07:002014-05-27T10:35:54.291-07:00I haven't gotten a preview email since the bge...I haven't gotten a preview email since the bgeinning of the year. :/Smoochiefroghttps://www.blogger.com/profile/11574066723514963554noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-18130794357174163642014-05-27T10:30:09.644-07:002014-05-27T10:30:09.644-07:00I totally agree! And I'm fairly certain peopl...I totally agree! And I'm fairly certain people have gotten downright nasty with the reps over there. At some point, someone in power at Julep has to realize that it's them, not us, and change something, but they don't, at least not for the better. They tie their phone reps' hands and force Mavens to buy every sixth box. All they want is your money. As for Wal-mart, I avoid it but for one day during the Christmas season when I go to get C's favorite pj pants :)Lieslhttps://www.blogger.com/profile/04615405705989668452noreply@blogger.comtag:blogger.com,1999:blog-7951956383109405008.post-18960945508872225652014-05-27T10:24:36.182-07:002014-05-27T10:24:36.182-07:00I never got involved in the whole Julep thing, but...I never got involved in the whole Julep thing, but reading this brings to mind all the LACK of customer service there is out there. I used to work in retail management, and we pretty much had to to everything from refund money for a used and beaten-up purchase to clipping the customer's toenails to make them happy. Don't even get me started on the cashiers at Wal-Mart...:P As far as the touch of attitude with the customer rep, I sometimes wonder if they have that attitude because they hear so many people complaining. Not that it makes it right, but you know?Anonymousnoreply@blogger.com